Select Your Diamond with Confidence
Each one Ethically sourced and Quality-assured.
Experience every facet through our 360° video viewer and discover the perfect stone for your forever ring.
FAQ
Are your diamonds certified?
Yes — all loose diamonds are independently certified by GIA& IGI grading labs.
Can I choose between lab-grown and natural diamonds?
Absolutely. We offer both natural and lab grown diamonds, with full transparency in pricing, sourcing, and certification.
How do I view a diamond before buying?
Our diamond listings include detailed specifications and 360° HD video so you can examine each stone from every angle before making a decision.
Can I customise my ring design?
Yes — we offer fully bespoke services. You can start from one of our designs or create something entirely unique with our team.
How do I know my ring size?
You can use our Ring Size Guide to measure at home. Or contact us to request a free sizing kit.
Can I engrave a message inside the ring?
Yes, most of our rings can be engraved. Please leave your engraving request at checkout or contact us for special characters or languages.
How long does it take to receive my ring?
Most custom pieces take 4 weeks to produce. In-stock items ship within 2–3 business days.
Do you offer international shipping?
Yes, we ship worldwide with insured, trackable delivery. Shipping fees and taxes vary by location and will be calculated at checkout.
Is the package discreet?
Yes — your order is shipped in plain packaging to protect privacy, with no visible branding on the box.
Can I return or exchange a loose diamond?
Yes. We offer a 30-day return or exchange for all loose diamonds, as long as the stone is in original condition with certification, and has not been set.
Can I return custom-made jewellery?
Custom or engraved pieces are made just for you and are not eligible for return. However, we will work with you to ensure satisfaction during the design process.
Is there a warranty?
Yes — all rings come with a 12-month structural warranty. We also offer polishing, resizing, and repair services. Contact us for more details.
Can I book a consultation?
Yes — we offer online consultations by appointment. Visit our Contact page to schedule a time.
Do you offer payment plans?
Yes — we offer flexible layby services and are still working with payment providers such as Afterpay and Zip for flexible installment options at checkout.
How can I get in touch?
You can reach us by call/ text +61 492 911 235 OR via email at sales@denisediamonds.com.au or through the contact form on our website. We usually respond within 4 hours.
CONTACT US NOW
At Denise Diamonds, our collection of certified loose diamonds, is available in natural and lab-grown options. Each diamond is rigorously graded for quality, ensuring you get exactly what you see.
With our clear pricing and various customisation options, you can select the perfect diamond for your dream setting.
Plus, we offer a flexible return policy for peace of mind.
Ready to find your perfect diamond? Place your order online, or reach out for a personalized consultation—our team is here to guide you every step of the way!